Broadband Reseller

1. Reseller Subscription

Choose either our monthly, quarterly or annual subscription charge. This allows you access to the reseller platform, place orders in an automated fashion online, manage these connections using our unique facilities, as well as access to our wholesale pricing for the connections. This is a white label platform and we are a wholesaler to your company. Your customers will not have any references to ICUK, only yourself.

2. Monthly Wholesale Charges

Pay us for the monthly subscription costs of your connections you have ordered. Once you have over 20 connections you will qualify for our bulk rates with further reductions. You set the pricing for your own customers.

THIS IS NOT DESIGNED FOR RESELLERS WANTING REFERRAL COMMISSIONS. WE DO NOT BILL OR SUPPORT YOUR CLIENTS DIRECTLY.

3. Invoices & Support

It is your responsibility to bill your customers and provide first level support. Our control panel has been designed to provide you with the tools and diagnostics that you will need. ICUK is available to you on the phone and via email for further assistance with faults and for advice.

Multiple Broadband Carriers

For the past 7 years we have solely provided our reseller channel with access to IP Stream ADSL connections through our BT Wholesale central pipes. We are now able to offer additional connection paths through Tiscali Wholesale and Cable & Wireless Wholesale over their LLU networks. Each has it's own strengths and merits. Upon placing an order all three options are provided to you to choose, as long as they are available at the customers exchange. By default we would recommend the BT Wholesale based connections for the majority of applications. Contact us for further details and wholesale pricing.

Peak & Off-Peak Data Caps

All our BT Wholesale packages are capped for the simple reason we don't want to sell solutions which are artificially limited and ladened with small print. The data usage caps apply to usage between the hours of 8am and 8pm. Outside of these hours traffic is treated as 'off-peak' and is subject to a fair usage policy of 100GB per month regardless of the month cap selected.

We are now able to provide ADSL 2+ connections with speeds of upto 24mb coupled with unmetered data transfer.

Unlimited Uploads

Upload usage doesn't count towards the data usage caps. This applies to all usage through out the day regardless of the package selected.

Static IP Addresses

You can assign Static IP addresses to each and every xDSL connection easily using our IP allocation pool. Should you no longer require them they can be easily be removed just as easily as they were added, and the connection is restored to a dynamic one. Routed IP addresses (4, 8 and 16) are also available and controlled in the same manner.

1 Month Contract

Unlike most ISP's we do not believe in fancy gimmicks or long term contracts. This is reflected in ICUK's own broadband services, and in our reseller. Therefore the minimum contract length you can apply to all customers is 1 month. There are no strings attached or penalty clauses.

Enhanced Care

Broadband Enhanced Care offers a four hour response to reported faults and a Service Level Guarantee that an End User Access fault will be cleared within 20 clock hours of the service provider reporting it to the Service Management Centre (SMC). To achieve this, BT will ensure that engineers are available 24 hours a day, seven days a week to repair any End User Access fault covered by this product, providing that unrestricted access to the End User's premises is available.

This is an additional extra which can be added to any BT Wholesale based ADSL or SDSL connection.

Walled Garden

Non-paying customers beware! Walled garden allows you to point all customers traffic to a specific IP and page. This page can contain details why they are viewing this page and how to get in contact with you. Once the walled garden is removed a simple reboot of the router will restore all traffic to the connection.

Speed Limiting

Non-paying customers, or those who abuse their connections, can have their speeds reduced to a crawl. This can be useful in non-paying situations where cutting off the customers connection wouldn't help matters. The speed changes can be seen instantly.

Ban Customer

The ban facility is ideal for non-paying customers whose connection is effectively suspended. It first of all terminates the session, and any further authentication attempts to the radius servers are refused.

Terminate Session

Should you require your customers connection to be reset you can force this to happen using the Terminate facility.

Modify Connection

The modify function allows you to change the speed of a customers xDSL service. Eg upgrade from a Home 512k to a Home ADSL Max as long as the line will support such speeds.

MAC Code

Should you need to release a customer, at anytime, you are free to issue MAC codes. You don't need to contact us, you don't need to wait days to release them, and we don't charge you to access them. It's fully automated, and issued MAC codes last for 30 days.

Cease

If the xDSL connection is no longer required the cease function allows you to cancel the connection. You don't have to wait 30 days, the cease is provided to BT and this can typically take 5 days to take effect. There are no penalty charges or minimum contract lengths.

White Label Realm

Similar to our white label name of interdns for our hosting reseller services, we use interdsl.co.uk for our ADSL services. This realm is used for your clients ADSL usernames (user@interdsl.co.uk) and for reverse DNS. Custom reverse DNS records can be set by request on a per user basis.

XML API

Our unique hosting and xDSL XML API (Application Programming Interface) provides our resellers an easy and highly powerful way of interfacing with our servers. The possibilities are endless allowing you, but not limited to, interacting with every aspect of our platform through your own control panels, desktop applications or scripts.

Radius Logs

These allow you access to real-time logs showing you each and every authentication attempt by your customers. These are superb for support issues where customers are unable to connect. They will even show if the password used is incorrect.

Session History

Similar to the radius logs however they can show the length of connections and the reasons for disconnection (eg customer request, or potential issues with the connection). In the case of capped services data sent and received is monitored and listed.

Usage Tables

We record and log all data that goes through clients control panels. We update the usage of all connections every 30 minutes to provide you a near real time idea of the traffic flowing through a connection. Hourly, daily and monthly summaries of data transfer are provided. These can be viewed by yourself and your customers throught the control panel.

Woosh

A highly powerful diagnostic tool which allows you to query the whole ADSL circuit including our central pipes, BT local exchanges and the end-user equipment. A large number of diagnostics are provided depending on the symptoms (eg for clients without sync woosh can query the exchange to see if there is a fault with BT's equipment, or indeed if the fault points to an issue with the end-user equipment).

Windows 2008 Scripting

Allowing you to provide full support for ASP, Microsoft .Net Server Side Includes (SHTML), the latest PHP engine and MS-XML. All our standard Windows and Windows Plus plans are available.

Ubuntu Linux Scripting

With built in support for the latest dynamic scripting languages, it makes it the perfect choice for someone who is new to hosting right through to a power user. Each account setup is equipped to run PHP, SHTML and Perl CGI scripts (with its own private cgi-bin).

Email Only Accounts

Ideal if a customer has a reserved domain name that does not yet have a web site ready. All email is automatically scanned for viruses included in all our hosting accounts.

Web Parking Accounts

Ideal if you have a reserved domain name that does not yet have a web site ready, or need to point a registered domain to another site hosted elsewhere. You can use this reseller platform to register and manage an unlimited number of domain names.

Rebrand and Resell Dedicated Servers

Through your reseller control panel you can fully manage dedicated servers. Aspects such as issuing root passwords, remote power cycles, and re-branding of the admin control panel are all provided externally from the server itself via your panel. For more details
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Fax to Email / Email to Fax

Our Fax to Email service eliminates the daily hike to the fax machine for all workers. Each worker can have their own individual fax number for faxes to arrive to their desktop, thus eliminating the costs associated with having a fax line including line rental, ink and paper. Your own dedicated number allows you to receive faxes sent to your mail client as a PDF attachment, and to reply sending a fax is as simple as sending an email from anywhere you have an Internet connection.
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Outbound SMS Text Messages

Our bulk SMS solutions provide individuals and businesses with a means to not only save money on their SMS text messaging costs, but to provide a more convenient way of communicating with friends or clients. Our current release allows the sending of up to 1500 messages a minute, all through premium routes for the highest level of delivery success worldwide. You can purchase credits from us on a wholesale basis and assign credits to your customers to manage via their control panel. If used correctly SMS can be an extremely powerful marketing and communication tool for businesses.
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Local Rate 0845 Dial-Up Access

Connect to our uncontended network on business class 128K ISDN and 56K Modem for local call rate Internet Access. All accounts setup automatically have access to these facilities.

Customer Management Facilities

Due to reseller demand we have introduced a feature that gives resellers the ability to hold client details on file. Whether or not it be billing information, or contact details, they can be accessed easily via the control panel. Once a customer account has been established you can assign plans to this customer. Our systems will remind you, the reseller, when they are due for renewal as well as the price you have agreed.

Expert Technical Support

As a reseller of ICUK, you can take advantage of our friendly support team willing to help you with your query and use your reseller account. We can even help with day to day scripting issues, control panel design and effective management of resource consumption.