Broadband Reseller

1. Reseller Subscription

Choose either our monthly, quarterly or annual subscription charge. This allows you access to the reseller platform, place orders in an automated fashion online, manage these connections using our unique facilities, as well as access to our wholesale pricing for the connections. This is a white label platform and we are a wholesaler to your company. Your customers will not have any references to ICUK, only yourself.

2. Monthly Wholesale Charges

Pay us for the monthly subscription costs of your connections you have ordered. Once you have over 20 connections you will qualify for our bulk rates with further reductions. You set the pricing for your own customers.

THIS IS NOT DESIGNED FOR RESELLERS WANTING REFERRAL COMMISSIONS. WE DO NOT BILL OR SUPPORT YOUR CLIENTS DIRECTLY.

3. Invoices & Support

It is your responsibility to bill your customers and provide first level support. Our control panel has been designed to provide you with the tools and diagnostics that you will need. ICUK is available to you on the phone and via email for further assistance with faults and for advice.

BT Wholesale Connections [ADSL Max, ADSL 2+, Annex M]

ICUK is in a fortunate position in that we are able to provide our resellers with connectivity solutions through a multitude of wholesale carriers including BT Wholesale and Cable & Wireless (C&W). Our BT Wholesale connections are available at all exchanges across the UK. Around 75% of these exchanges are now connected to the 21CN platform which allows you access to ADSL 2+ technologies (speeds upto 24Mbps downstream) and lower wholesale costs from us. For those who can't access 21CN then they will be given the option to connect to the older 20CN broadband connection which utilises ADSL Max technologies with download speeds of upto 8Mbps. We have wholesale broadband connections ready for resell to both business and residential users using a multitude of capped products.

Cable & Wireless LLU Broadband

The Cable and Wireless ADSL 2+ broadband connections bypass large aspects of the BT Wholesale network as they have installed their own equipment within over 1000 exchanges. One of the main benefits of operating in this manner is witnessed in the wholesale cost. We utilise the low wholesale costs and operate them on a fully unlimited / unmetered basis without the need to apply a fair usage policy.

In addition to the benefits of unmetered data transfer policies we also offer free activation / migration offers with the C&W connections on 12 month contracts.

Fibre to the Cabinet (FTTC)

Our fibre to cabinet (FTTC) connections are capable of delivering speeds of upto 40Mbps downstream and upto 10Mbps upstream. The high speeds make them ideal for residential users who want to stream TV, movies, or access sites quicker than ever. Likewise, for business customers, the speeds not only help ensure that all staff have super fast broadband access. The higher upload speeds also open up opportunities for resellers to take advantage of, such as offering off-site backup solutions which would have struggled using the slower upload speeds of ADSL.

Fibre to the Premises (FTTP)

Although not a fully released product, ICUK is taking part in the BT Wholesale / BT Openreach trials for Fibre to the Premises. This technology will be able to deliver download speeds of upto 110Mbps and upload speeds of upto 30Mbps. It will deliver leased line speeds to businesses at a fraction of the cost. We will ensure that as soon as the product reaches the end of the trial period it is readily available to purchase, where available, for your clients.

Peak & Off-Peak Download Data Caps

All our BT Wholesale packages are capped for the simple reason we don't want to sell solutions which are artificially limited and ladened with small print. The data usage caps apply to usage between the hours of 8am and 8pm. Outside of these hours traffic is treated as 'off-peak' and is subject to a fair usage policy of 100GB per month regardless of the month cap selected.

Upload usage doesn't count towards the data usage caps. This applies to all usage through out the day regardless of the package selected.

Unlimited Uploads

Upload usage doesn't count towards the data usage caps. This applies to all usage through out the day regardless of the package selected.

1 Month Contracts

Unlike most ISP's we do not believe in fancy gimmicks or long term contracts. This is reflected in ICUK's own broadband services, and in our reseller. Therefore the minimum contract length you can apply to all customers is 1 month. There are no strings attached or penalty clauses. The C&W solutions do come with the option of a 1 or 12 month term, with the latter option providing free activation / migration costs.

Static IP Addresses

All ADSL connections are assigned a routed IP address as standard. Should you require a single IPv4 static address, a routed IPv4 block (4, 8 or 16) or a /48 IPv6 allocation you can easily request and gain instant access via your control panel interface. The IP address(es) are instantly available at the start of the next ADSL session. Should you need to remove the allocation you can do so as quickly as you assigned them.

Walled Garden

Non-paying customers beware! Walled garden allows you to point all customers traffic to a specific IP and page. This page can contain details why they are viewing this page and how to get in contact with you. This can be easily added and removed.

Speed Limiting

Non-paying customers, or those who abuse their connections, can have their speeds reduced to a crawl. This can be useful in non-paying situations where cutting off the customers connection wouldn't help matters. The speed changes can be seen instantly.

Ban Customer

The ban facility is ideal for non-paying customers whose connection is effectively suspended. It first of all terminates the session, and any further authentication attempts to the radius servers are refused.

Terminate Session

Should you require your customers connection to be reset you can force this to happen using the Terminate facility. The session stops and the customers router should automatically attempt to re-connect.

Modify Connection

The modify function allows you to change the speed and data cap for a customers connection. For example, you could upgrade a customers ADSL Max profile to a ADSL 2+ connection for a one-off regrade fee. Similarly you can change their data cap from 20GB to 5GB.

MAC Code

Should you need to release a customer, at anytime, you are free to issue MAC codes. You don't need to contact us, you don't need to wait days to release them, and we don't charge you to access them. It's fully automated, and issued MAC codes last for 30 days.

Cease

If the xDSL connection is no longer required the cease function allows you to cancel the connection. You don't have to wait 30 days, the cease is provided to BT and this can typically take 5 days to take effect. There are no penalty charges or minimum contract lengths.

White Label Realm

Similar to our white label name of interdns for our hosting reseller services, we use interdsl.co.uk for our ADSL services. This realm is used for your clients ADSL usernames (user@interdsl.co.uk).

Custom Realm

Large resellers with in excess of 100 connections are welcome to apply for their own realm. This will provide a greater branded experience to the end user without being concerned with the generic white label option. However, it should be stressed that the customer only interacts with the realm upon setting up their router.

Reverse DNS Management

Using our control panel you can easily see the static and routed IP addresses that have been assigned to a customers broadband connection. Once assigned you can easily amend the reverse DNS records yourself without the need to raise support cases to us to apply them. This applies to both our IPv4 and IPv6 addresses.

Enhanced Care

Broadband Enhanced Care offers a four hour response to reported faults and a Service Level Guarantee that an End User Access fault will be cleared within 20 clock hours of the service provider reporting it to the Service Management Centre (SMC). To achieve this, BT will ensure that engineers are available 24 hours a day, seven days a week to repair any End User Access fault covered by this product, providing that unrestricted access to the End User's premises is available.

This is an additional extra which can be added to any BT Wholesale based ADSL or SDSL connection.

XML API

Our unique hosting and xDSL XML API (Application Programming Interface) provides our resellers an easy and highly powerful way of interfacing with our servers. The possibilities are endless allowing you, but not limited to, interacting with every aspect of our platform through your own control panels, desktop applications or scripts.

Radius Logs

These allow you access to real-time logs showing you each and every authentication attempt by your customers. These are superb for support issues where customers are unable to connect. They will even show if the password used is incorrect.

Session History

Similar to the radius logs however they can show the length of connections and the reasons for disconnection (eg customer request, or potential issues with the connection). In the case of capped services data sent and received is monitored and listed.

Usage Tables

We record and log all data that goes through clients control panels. We update the usage of all connections every 30 minutes to provide you a near real time idea of the traffic flowing through a connection. Hourly, daily and monthly summaries of data transfer are provided. These can be viewed by yourself and your customers through the control panel.

Woosh

A highly powerful diagnostic tool which allows you to query the whole ADSL circuit including our central pipes, BT local exchanges and the end-user equipment. A large number of diagnostics are provided depending on the symptoms (eg for clients without sync woosh can query the exchange to see if there is a fault with BT's equipment, or indeed if the fault points to an issue with the end-user equipment).

Windows 2008 Hosting

Allowing you to provide full support for ASP, Microsoft .Net Server Side Includes (SHTML), the latest PHP engine and MS-XML. All our standard Windows and Windows Plus plans are available.

Ubuntu Linux Hosting

With built in support for the latest dynamic scripting languages, it makes it the perfect choice for someone who is new to hosting right through to a power user. Each account setup is equipped to run PHP, SHTML and Perl CGI scripts (with its own private cgi-bin).

Email Only Accounts

Ideal if a customer has a reserved domain name that does not yet have a web site ready. All email is automatically scanned for viruses included in all our hosting accounts.

Domain Name Registration

Ideal if you have a reserved domain name that does not yet have a web site ready, or need to point a registered domain to another site hosted elsewhere. You can use this reseller platform to register and manage an unlimited number of domain names.

Rebrand and Resell Dedicated Servers

Through your reseller control panel you can fully manage dedicated servers. Aspects such as issuing root passwords, remote power cycles, and re-branding of the admin control panel are all provided externally from the server itself via your panel. For more details READ MORE >>>

Fax to Email / Email to Fax

Our Fax to Email service eliminates the daily hike to the fax machine for all workers. Each worker can have their own individual fax number for faxes to arrive to their desktop, thus eliminating the costs associated with having a fax line including line rental, ink and paper. Your own dedicated number allows you to receive faxes sent to your mail client as a PDF attachment, and to reply sending a fax is as simple as sending an email from anywhere you have an Internet connection.
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Outbound SMS Text Messages

Our bulk SMS service provides individuals and businesses cost effective and convenient way of communicating with friends or clients. Our current release allows the sending of up to 1500 messages a minute, all through premium routes for the highest level of delivery success worldwide. You can purchase credits from us on a wholesale basis and assign credits to your customers to manage via their control panel. If used correctly SMS can be an extremely powerful marketing and communication tool for businesses.
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Local Rate 0844 Dial-Up Access

Connect to our uncontended network on business class 128K ISDN and 56K Modem for local call rate Internet Access. All accounts setup automatically have access to these facilities.

Expert Technical Support

As a reseller of ICUK, you can take advantage of our friendly support team willing to help you with your query and use your reseller account. We can even help with day to day scripting issues, control panel design and effective management of resource consumption.